1. Introduction
At Rocket Fibre, we are committed to providing high-performance, reliable internet connectivity for all our customers. This Traffic Management Policy outlines how we ensure a fair and seamless online experience by managing network traffic efficiently. Our approach is transparent, non-discriminatory, and designed to maintain optimal performance under all circumstances.
2. Traffic Management Principles
Our traffic management practices are guided by the following principles:
- Fair Access for All: We ensure all users receive a consistent and reliable service without preferential treatment.
- Network Stability & Performance: We proactively manage congestion to prevent service degradation.
- Transparency: Our policies are clear, and we do not impose hidden restrictions.
- Regulatory Compliance: We adhere to all industry regulations and net neutrality principles.
3. When and How We Manage Traffic
Rocket Fibre deploys traffic management measures only when necessary to maintain service quality. These measures may include:
- Congestion Control: In rare cases of extreme network congestion, we may temporarily prioritize essential services (e.g., voice and video calls) to ensure stability.
- Security & Fair Use: To protect customers, we actively block malicious traffic, such as Distributed Denial of Service (DDoS) attacks. Additionally, if a user’s activity significantly impacts the experience of others, we may intervene.
- Legal Compliance: We may restrict access to unlawful or harmful content as required by law or regulatory authorities.
4. What We Do Not Do
Rocket Fibre does not:
- Throttle or slow down specific applications or services.
- Prioritize traffic for commercial advantage.
- Impose usage caps or data limits.
- Monitor customer content beyond what is necessary for legal and security compliance.
5. Impact on Your Experience
For most users, our traffic management practices will be entirely unnoticeable. However, in rare cases of extreme congestion, real-time applications such as video streaming or gaming may experience minimal delays. These measures are temporary and aimed at ensuring fair usage.
6. Commitment to Continuous Improvement
Rocket Fibre continually monitors and enhances our network to minimize the need for traffic management interventions. We invest in cutting-edge infrastructure to support increasing bandwidth demands and deliver superior service to all customers.
7. Further Information
If you have any questions regarding this Traffic Management Policy or experience connectivity issues, please contact our support team at support@rocket-fibre.co.uk.
