Easy Quick Access

A landline still matters for many homes and businesses. You might want clear voice calls, worry-free 999 access, or a simple bundle with your internet. If you need a new telephone line for your broadband or phone service, Rocket Fibre makes it quick and easy. We handle everything—from checking your address to fitting sockets—so you can enjoy great voice quality and full-fibre broadband together.

Why You Might Need a New Line

If you move into a new home, the property may have no phone wiring. Or your old copper cable could be damaged or noisy. Even with a full fibre broadband plan, some setups still need a basic phone line for calls. Bundling a telephone line with your internet often saves money. Rocket Fibre offers simple packages that include both voice and data in one monthly bill.

How Rocket Fibre Installs Your Line

Step 1: Check Your Address

Enter your postcode on our site. The postcode checker tells you if we can fit a new line and which broadband packages suit your needs.

Step 2: Choose Your Plan

Pick a plan that bundles internet with your phone service. You’ll see options from 300 Mbps up to 1 Gbps symmetric speeds. Adding a line usually costs no extra if you sign up to a 12- or 24-month deal.

Step 3: Book an Appointment

Select a day that works for you. Our engineer visits often happen within a few working days. We send reminders by email or text so you don’t forget.

Step 4: Engineer Visit

Our friendly engineer brings all the gear. They first test for an existing phone line and socket. If one works, we simply activate your service. If you have no line, we run new cable from the street cabinet to your chosen room. We fit a new phone socket, test dial tone, and make sure calls sound clear.

Step 5: Connect Your Broadband

If you ordered full fibre broadband, we also set up your router. For FTTC or FTTP, the engineer links your line or Optical Network Terminal to the router. Then they run speed checks and confirm your broadband connection works at full speed.

Step 6: Handover & Support

Before leaving, the engineer shows you how to use the line and router. If you spot any problems in the first week, just call our 24/7 UK-based customer service. We’ll sort it out fast at no extra cost.

Understanding Line Installation Costs

With Rocket Fibre, we keep costs clear:

• Standard Activation

• If you have a working copper cable and socket, activation is free when you sign up to a bundle.

• New Cable Work

• If you need new wiring, there’s a one-off charge. We quote this in advance so there are no surprises.

• Complex Jobs

• Long cable runs or extra sockets might add to labour time. We explain any extra fees before work begins.

Many of our special offers include free line installation on certain broadband plans. Check our current broadband deals for the latest promotions.

Bundling Phone and Broadband

Pairing a new telephone line with full fibre broadband gives you:

• Unlimited Calls to UK landlines and mobiles.

• Low International Rates for calls abroad.

• Voicemail & Call Forwarding if you ever miss a call.

• One Monthly Bill covering both voice and data.

Bundling often proves cheaper than separate contracts. And if you need extra lines, our team can add them easily.

Alternative: Phone Over Mobile Broadband service

In some rural spots, running a new copper line can be tricky. You can still get phone service via our mobile broadband network:

• A small adaptor plugs into our 4G/5G router, turning the line into a working phone port.

• No new cable, no drilling—perfect if you need internet access and voice quickly.

• Works at full-fibre speeds if you choose a gigabit-capable mobile plan.

This option suits people who need a short-term internet fix or live where fixed lines are limited.

Troubleshooting Tips

Once your line is active, here’s what to do if things go wrong:

• No Dial Tone: Check your handset on the master socket. If you still hear nothing, reboot your router if it shares the line.

• Static or Noise: Our engineers can replace filters or check cable quality.

• Dropouts on FTTC: Make sure microfilters are on every phone socket in use.

If issues persist, Rocket Fibre’s support team is ready to help. We aim to resolve any problem in one call or book a speedy follow-up visit.

Switching Broadband Providers

If you’re moving from another major provider, Rocket Fibre makes the switch smooth:

• We handle the line transfer and broadband activation in one go.

• You keep your old number or pick a new one.

• No downtime: many customers stay online without missing a single call.

Just tell us your move date, and we’ll co-ordinate everything.

Ready to Get Connected?

Installing a phone / new line for broadband doesn’t have to be complex. Rocket Fibre’s full-fibre bundles, clear pricing, and expert engineer visits mean you’ll have a working phone line and lightning-fast internet in no time. Enter your postcode to see our broadband deals, choose your plan, and book your installation. Enjoy great voice calls and gigabit broadband—only with Rocket Fibre.

Check Availability & Book Your Installation Now!