Acceptable Use Policy (AUP)
1. Introduction This Acceptable Use Policy (AUP) applies to all users of Rocket Fibre’s network and services (the “User”). Rocket Fibre reserves the right to modify this AUP at any time to reflect changes in the law, industry standards, or business practices. Any updates will be published on our website at www.rocket-fibre.co.uk, and it is […]
Code of Practice
Rocket Fibre Residential and Small Business Customer Code of Practice Contents 1. Introduction This Code of Practice provides information on: References to “we,” “us,” and “Rocket Fibre” mean Rocket Fibre Ltd. “You” refers to the customer. This code is reviewed annually or after significant legal changes. It provides guidance but does not form part of […]
Complaints
1. Introduction At Rocket Fibre, we are committed to providing outstanding service and support. However, we understand that sometimes issues may arise. This Complaints Process outlines how customers can raise concerns and how we aim to resolve them promptly and fairly. 2. How to Make a Complaint If you have a complaint, we encourage you […]
Cookie Policy
1. Introduction Rocket Fibre is committed to protecting your privacy and ensuring transparency in how we collect and use data. This Cookie Policy explains what cookies are, how we use them on our website, and how you can manage your preferences. 2. What Are Cookies? Cookies are small text files stored on your device (computer, […]
Terms and Conditions
About the Agreement 1.1. The Agreement between us comprises the following: 1.1.1. The order you submit to us for the supply of the Services (the “Order”); 1.1.2. These Terms which set out the terms and conditions pursuant to which we will provide the Services to your Premises; […]
Traffic Management Policy
1. Introduction At Rocket Fibre, we are committed to providing high-performance, reliable internet connectivity for all our customers. This Traffic Management Policy outlines how we ensure a fair and seamless online experience by managing network traffic efficiently. Our approach is transparent, non-discriminatory, and designed to maintain optimal performance under all circumstances. 2. Traffic Management Principles […]
